Re: 507

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Posted by Grant Foraker on April 10, 2017 at 15:17:55:

In Reply to: Re: 507 posted by Barbara Brazil on April 10, 2017 at 14:15:23:

TEST54 - if no DIR is specified, Comet tries to find the first instance. So if there is no E11, then Comet should be able to tell me the DIR of the file it found regardless if there's another error.

TEST54B - If the error has to happen on the CLOSE. OK. But I need to know the printer/DocMgr device involved. Customer tells me that the user has access to the necessary DIRs but the errors keep happening. So, having the DIR of the DocMgr would help here too. They have about 50 DocMgr DIRs. Allocated to users based on their security system. And, these printer/DocMgr errors didn't happen under Comet16.

I can generally determine which E54 I'm seeing. But there's no help to go to the next level of troubleshooting.

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