Comet Security Server Keeps Disconnecting

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Posted by Rushawn Laylor on March 02, 2020 at 12:52:49:


Recently installed the Comet Server and the Database Server Console works with no issue but the security keeps disconnecting. After Stopping and restarting the services allows it to work for a bit but then it stops again.

Here was the recent logs:
Mon Mar 02 12:25:18 Comet Security Server Version 18.2
Mon Mar 02 12:25:18 ITWCTS002 [] Ready on TCP port 11750
Mon Mar 02 12:25:18 Search for USB token failed: 4113
Mon Mar 02 12:25:18 No security token found. Looking for Virtual Dongle Request file, DRB.txt.
Mon Mar 02 12:25:18 Found registration file: C:\COMET SERVICES\DRB.txt
Mon Mar 02 12:25:28 Connected to
Mon Mar 02 12:25:28 Sent header packet
Mon Mar 02 12:25:28 Sent encrypted registration packet
Mon Mar 02 12:25:48 Dongle Server receive error
Mon Mar 02 12:25:48 An error occurred locating a Security Module.

I have cylance as my AV but it shows that nothing is being blocked and I saw there was an instruction to:

The Comet Security Server must have a reliable internet connection. If you use Internet Security Software you'll need to set it up to allow 2-way traffic with (to port 80) and (to port 8080). Be aware that your use of a proxy server may interfere with this communication.

How do I allow the two way traffic this speaks off as I opened up the ports but there is nowhere to enter the sites in.

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