Posted by Herb Walters on September 23, 2005 at 18:44:23:
In Reply to: Mutual Support Agreements posted by Grant Foraker on September 23, 2005 at 13:27:56:
Here's how I address that question:
I keep a package that is ready to be mailed to Signature Systems that is stored in a fireproof safe. My customers are also Signature's customers. I assume Signature would know best as to where to assign my customer base.
The package consists of:
1) A complete customer list.
2) Customers that are on a monthly license plan and their monthly license fee.
3) A dvd that contains the complete development/support library with documentation.
I try to keep this updated on a monthly basis. The dvd is usually only about a week old.
I keep instructions in my desk on how to follow through with getting this package to Signature.